Checkin & Checkout

checkin-checkout

Check-In

Check-in time is after 3pm in order to allow staff ample time to properly sanitize and prepare each suite for its next guest.

Please allow at least 15 minutes in your schedule to ensure accuracy at check-in.

NEW CLIENTS MUST complete an Pet Profile Form [First Time Visitors]. This permanent profile helps us understand your pet’s background, personality and special needs so we can make your pets visit as safe and as comfortable as possible.

ALL CLIENTS MUST complete an Overnight Check-In Form for each stay.

The Barkley Pet Hotel & Day Spa reserves the right to make alternative boarding accommodation suggestions if deemed appropriate, such as recommending medical boarding if the pet is experiencing a medical condition prior or during the boarding period that would require veterinary care and/or supervision or a more restricted confinement to limit physical movement due to a medical condition or illness.

Check-Out

Check-out time is before 12:00pm.
Late check-outs after 12:00pm will require additional care and be charged a $25.00 late check-out fee, unless scheduled for a Spa or Day Camp service.

Pets not picked up prior to closing time will be considered overnight guests and be charged an additional night’s boarding stay.

Due to security and accuracy considerations, we regret we cannot accommodate check-ins and check-outs during non-business hours. The Animal Care staff cares for pet guests 24 hours per day, 365 days per year but pets may only be released during published lobby hours.

Health/Temperament
Each guest must meet our published vaccinations standards before admittance. Pets requiring vaccination updates must have the vaccination(s) administered prior to check in. The Barkley Pet Hotel & Day Spa reserves the right to refuse admittance to any pet guest for any reason, at any time, who lacks proof of vaccinations, displays signs of untreated or potentially contagious conditions, demonstrates aggressive behavior, or who fails our standard health and temperament policies. For More Information on our Vaccinations, click here.

Leashing Your Pet
For each pet’s safety, ALL pets entering and exiting The Barkley Pet Hotel & Day Spa must be on a leash or in a carrier. The pet hotel provides personalized identification collars and customized safety leads upon arrival, therefore, all carriers, leashes, collars and harnesses will be returned to owner during check-in.

Belongings
We provide comfortable, clean bedding and blankets which comfort your pet. In order to maintain a sanitary and controlled environment, outside toys and bedding are permitted ONLY if they are new with purchased tag attached. A disposable T-shirt with your scent is permitted to help reduce separation anxiety.

Visitation
At the hotel, our pet guests are on vacation. Visitation during boarding is both confusing and interruptive for the pet, and therefore, is highly discouraged.